I help companies turn messy support workflows into scalable, measurable systems.

With 10+ years in customer operations, support leadership, Salesforce, and process improvement, I’ve built the systems behind high-volume support teams, including case routing, SLA tracking, escalation workflows, KPI dashboards, SOPs, QA programs, and team enablement.

My work sits at the intersection of operations, CRM systems, reporting, and customer experience: finding what’s broken, translating it into better workflows, and helping teams operate with more clarity, consistency, and accountability.

This portfolio highlights how I use operations strategy, CRM systems, reporting, and AI-powered tools to solve real business problems.